Service agreement is a CRM service transaction. It is of type "Group Contract". It is a long-term agreement with a particular business partner or a group of business partners. It can include details related to the agreement with customer on price, billing, SLAs and services. It does not include the target value or the target quantity. With service agreement can directly be linked to a service order or it could have a service contract, with reference to which service orders can be created. During service order processing if system finds service contract then processing of service agreement determination will not take place.