When starting to describe a problem, the most obvious question is "What is the problem?" This might seem like a straightforward question; however, you can break it down into several more-focused questions that create a more descriptive picture of the problem. These questions can include:
Who, or what, is reporting the problem?
What are the error codes and messages?
How does the system fail? For example, is it a loop, hang, crash, performance degradation, or incorrect result?
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