Tracert or traceroute depending on the operating system allows you to see exactly what routers you touch as you move along the chain of connections to your final destination. If you end up with a problem where you can’t connect or can’t ping your final destination, a tracert can help in that regard as you can tell exactly where the chain of connections stop. With this information, you can contact the correct people- whether it be your own firewall, your ISP, your destination’s ISP or somewhere in the middle. Tracert, like ping, uses the ICMP protocol but also has the ability to use the first step of the TCP three-way handshake to send out SYN requests for a response.