ROLES AND REQUIREMENTS OF TECHNICAL SUPPORT JOBS:

* End-to-end management of IT support issues covering a wide range of in house systems and Hardware.

* Resolving support issues via telephone, remote support or visits.

* Ensuring all logs for equipment and users are maintained.

* Creating purchase requisitions for IT hardware/software.

* Ensuring licensing for all software purchased is recorded and maintained.

* Preparing documents, meeting materials and correspondence.

* Performing administrative support duties, as required, to meet specific IT or operational objectives.

* Providing assistance and support to colleagues in IT-related matters.

Desirable Technical Expertise:

* Slack Administration

* Zendesk Administration

* GSuite Administration

* AWS Administration

* JIRA

* Pardot