Business Etiquette

Etiquette means the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life. Time change affects the guidelines of etiquette. Common sense will typically be the best guide, but it is helpful to have some general ideas regarding business etiquette. Some of the business etiquette are as follows:

Greeting
When meeting someone, rise if you ate seated, smile, extend your hand, and repeat the other person's name when you are greeting. A good handshake is important- it should be firm and held for three-four seconds. Today, in the business world it is not necessary to wait for a female to initiate the handshake. Females/males should both be ready to initiate the handshake.

Introductions
Introducing people is one of the most important acts in business life, yet few people know how to do it. Introduce a younger person to an older person, introduce a non-official person to an official-person; and in business introduce junior to senior - Be sure to explain who people are and use their full names.

Communication
Telephone
Telephone manners are very important. Have a definite purpose of calling someone because telephone calls are an intrusion into their busy day. Identify yourself and speak clearly into the phone- never chew gum, eat, drink, or smoke while using the telephone.

Voice-mail/ Answering Machine
Use voice mail wisely and efficiently. Always have a concise, professional greeting on your answering machine/ voice mail. Voicemail is most efficient if you leave a concise but detailed message. Many times a person receiving a call will be able to get the information you need and leave that in their return call or message to you.